Milk Order Online Ltd Terms & Conditions

Milk Order Online Ltd may update these terms and conditions at any time. You should check
from time to time to review these terms and conditions to ensure that you are aware of any
changes. These terms and conditions were most recently updated on 20th November 2014.
Using or accessing this website indicates your acceptance of these terms and conditions. If you
do not wish to accept these terms and conditions you should not place an order and should not
continue to use this website.
To register with Milk Order Online Ltd via this website you must be 18 years of age or older. You
must ensure that the details provided by you on registration are correct, and inform us
immediately of any changes by updating your personal details.


1.Purchase Contract
1.1 All purchases made on this website are governed by the latest version of these terms and
conditions existing at the time of purchase. If you order goods after we have published any
changes you will be bound by those changes for future purchases. Accordingly, you should
check prior to each order to ensure that you understand the precise terms and conditions
applicable to your purchase. To assist you in determining whether the terms and conditions have
changed since your most recent order we will display the date when these terms and conditions
were most recently updated.

2. Price and Delivery Charges
2.1 The price of the goods will be as quoted on the website at the time you place your order,
subject only to any inadvertent technical error for which we will not be liable. If you subsequently
amend your order to add items, the prices charged will be those applicable to the new item(s) at
the time that the amended order is confirmed. Where a substitute item is offered in place of an
item ordered, every effort will be made to bring you a product of equivalent or better quality and
value as the original item and you will be charged for the original item. Please note that as
promotions are offered for a limited period of time subsequent amendments to your order may
mean that certain promotions are no longer being offered. 48 hours’ notice is required for the
order of any non-milk products.

2.2 If you wish to place an order on the website, having received a leaflet, please check the
terms and conditions and prices as stated on this website prior to making such an order. In the
event of any inconsistency between the leaflet and the website, the provisions and prices of the
website shall prevail.

3. Methods of Payment
3.1 Payment may be made by telephoning the office and paying by debit card, cash payments at
the office, via the website by PayPal, credit card, debit card, through your bank by bacs payment,
cheque made payable to Milk Order Online Ltd, or Healthy Start milk vouchers. No other
vouchers or “money off” coupons will be accepted towards payment of an order.

3.2 Retail Customers (I.e. Household) will be required to settle their account on a Weekly or
Fortnightly basis, as agreed when placing your order. Monthly accounts are available by prior
arrangement. All customers registered on our website will receive an email statement or an
invoice every Saturday indicating their latest balance and a breakdown of their order. This
invoice will include up to date purchases and payments. Customers will be expected to settle this
invoice within three days, failure to do so may result in the suspension of deliveries. Weekly &
Fortnightly accounts have a default Credit limit of £15 unless an agreement has been made prior
to delivery. All one-off orders and orders in excess of £10 must be paid for before delivery. All
accounts that are not paid in full by the end of the 8th week will be subject to a late payment
charge of £7.50 per week. Deliveries will automatically be stopped at this point until payment is
received. Accounts that are not settled by this time will then be handed over to our debt recovery

company, Controlaccount to recover the payments. This may incur further costs and county court

3.3 Semi retail customers (i.e. shops, offices, & factories) are required to settle all accounts
weekly, Monthly accounts are available but this must be arranged in advance with Milk Order
Online Ltd. All monthly accounts that are not paid in full by the 6th week may be subject to a late
payment charge of £7.50 per week.

4. Delivery
4.1 Delivery will be made to the address specified by you when you register on the website. We
reserve the right to restrict or cease deliveries in any area at our sole discretion.

4.2 Goods are subject to availability and prevailing market conditions. We may limit the quantities
of goods (particularly goods on special offer) supplied to any one customer if in our opinion the
quantity ordered jeopardises availability for other customers. In the event of non-availability of
any goods you order, we may offer a reasonable substitute. You will be charged the price of the
original item. You may return any substitute item within 3 days and we will refund the amount you
have been charged for the item.

4.3 Acceptance of goods shall be deemed to take place on delivery, unless we are notified in
accordance with clauses 4.2 or 5.1. If you are concerned about the safety of your delivery,
please speak to the office and we will endeavour to leave your goods in an appropriate place.
Please note we do not deliver to flats or maisonettes.

5. Defective or Incomplete Goods
5.1 In the event that the goods delivered to you are incomplete or include incorrect goods, you
must notify us within 48 hours. You will not be charged for any incorrect goods or goods which
you have not received. In any event, our liability will be limited to the price of the goods not
delivered or incorrectly delivered and subject to clauses 5.2 and 6.1, such liability shall be our
entire liability to you in respect of incomplete or incorrect goods.

5.2 You must inspect the goods and notify us within 48 hours of any defective goods. We will
promptly and fully refund the price of any goods that do not meet with your reasonable
satisfaction or arrange for the delivery of replacement goods, provided that you notify us within
48 hours of delivery of the goods. We will arrange with you for the goods to be returned to us.
Subject to clauses 5.1 and 6.1 such liability shall be our entire liability to you in respect of
defective goods.

5.3 These terms and conditions do not exclude our liability (if any) to you for:
· death or personal injury resulting from our negligence;
· fraud;
· any matter which it would be illegal for us to exclude or to attempt to exclude our liability

5.4 We will not be deemed to be in breach of contract or of these terms and conditions as a
result of any delay in our performance or failure to perform our obligations if that delay or failure
to perform is due to any cause or circumstance beyond our reasonable control including, but not
limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies,
civil commotion, acts of terrorism or war, breakdown of equipment, disruption to the website,
snow, road traffic problems.

6. Privacy
6.1 Milk Order Online Ltd is committed to preserving your privacy. The personal information you
provide will enable us to provide you with the goods you require. We will not transfer, disclose,
sell, distribute or lease your personal information to third parties, unless we have your permission
or are required by law.

6.2 When you register with Milk Order Online Ltd you will be asked to create a password. Please
keep this secret, as you are responsible for maintaining the confidentiality of your password. You
are responsible for all orders placed with us or information given to us under your e-mail address

in combination with your password. You must immediately notify us of any unauthorised use of
your e-mail address and/or password or any breach of security known to you.

6.3 We do not store credit card details nor do we share customer details with any 3rd parties

7. Customer Feedback
7.1 If you have any feedback about a Milk Order Online Ltd product you have bought or have a
query regarding a delivery,
please contact us at

8. Use of this website and our intellectual property rights
8.1 We have made this website available to you for your own personal use. We may modify,
withdraw or deny access to this website at any time.
8.2 This website and all the materials contained in it are protected by intellectual property rights,
including copyright, and either belong to us or are licensed to us to use. Materials include, but
are not limited to, the design, layout, look, appearance, graphics and documents on the website,
as well as other content such as articles, stories and other text.
8.3 You may not copy, redistribute, republish or otherwise make the materials on this website
available to anyone else without our consent in writing.
8.4 You may print or download materials from this website for your own personal use or copy the
content to other individuals for their personal information provided that:
8.4.1 no materials are modified in any way;
8.4.2 no graphics are used separately from accompanying text;
8.4.3 our copyright and trade mark notices appear in all copies and you acknowledge this
website as the source of the material; and
8.4.4 the person to whom you are providing these materials is made aware of these restrictions.
9. Limitation of liability
9.1 This website should only be used for information purposes. It is not advice and you should
not rely on it to make (or refrain from making) any decisions or take (or refrain from taking) any
9.2 Milk Order Online Ltd does not guarantee that this website will operate free of error or that it
is free from computer virus or any other contaminating computer programs.
9.3 This website is made available for public viewing on the basis that Milk Order Online Ltd
excludes to the fullest extent lawfully permitted all liability whatsoever for any loss or damage
howsoever arising out of the use of this website or reliance upon the content of this website.
10. Information on this website
10.1 The information contained on this website is given for general information and interest
purposes only. Whilst we try and ensure the information contained on the website is accurate
and up to date, we cannot be responsible for any inaccuracies in the information. As a result, you
should not rely on this information, and we recommend that you take further advice or seek
further guidance before taking any action based on the information contained on this website.
Our liability to you as explained above remains unaffected by this.
11. Linking
11.1 We may link to other websites which are not within our control. When we do this, we will try
and make it as clear as possible that you are leaving our website. We are not responsible for
these websites in any way. It is your responsibility to check the terms and conditions and privacy
policy on any other website which you visit.
11.2 You may not link to this website from another website without our consent in writing.

12. Governing law and jurisdiction
12.1 The formation, existence, construction, performance, validity and all aspects whatsoever of
these terms and conditions or of any term of these terms and conditions will be governed by the
law of England and Wales.
12.2 The English and Welsh courts will have exclusive jurisdiction to settle any disputes which
may arise out of or in connection with these terms and conditions or use of the website.